Refund Policy

Last updated: 24 July 2026

DigiMake sells digital products (templates, PDFs, forms and guides) that are delivered instantly by email as downloads. Because these products are digital and non-returnable, all sales are generally considered final. However, we want every customer to be happy, so we offer the following fair refund policy.

1. Eligibility for a refund

You may request a full refund within 7 days of your purchase if:

You were charged but never received the download link by email (after checking your spam folder).
The file is corrupted, damaged, or cannot be opened.
The product is significantly different from what was described on the product page.
You were charged twice for the same product by mistake.

2. Non-refundable situations

Refunds will generally not be granted for:

Change of mind after the file has already been downloaded.
Lack of skills or software required to use the template (system requirements are listed on each product page).
Requests made more than 7 days after purchase.

3. How to request a refund

Email us at digipetmake@gmail.com from the same email address you used at checkout. Please include:

Your order reference (e.g. DM-XXXXXX).
The product name.
A short description of the issue.

4. Processing time

Approved refunds are processed back to the original payment method within 5–10 business days. All refunds are issued in ZAR (South African Rand). Your bank may take additional time to reflect the amount on your statement.

5. Contact

Questions about this policy? Contact us at digipetmake@gmail.com.

DigiMake is a personal project operated by Clarice Frances Lohann, Potchefstroom, South Africa. Website: digimake.akiba.my.